Tumbler Boutique Refund and Returns Policy
At Tumbler Boutique, we are committed to ensuring your satisfaction with our products. Please review our policy for both physical and digital items below.
Physical Products: Handmade Tumblers and Accessories
- Eligibility Criteria for Returns and Refunds
- Defective items or wrong items shipped are eligible for returns.
- Custom orders are non-refundable unless defective or incorrect.
- Timeframe for Returns and Refunds
- Requests must be made within 7 days of purchase.
- Condition of Returned Items
- Must be in original new condition, unused, and in original packaging.
- Process for Initiating a Return or Refund
- Contact us with your request and order details.
- Receive return authorization and instructions.
- The customer pays return shipping; costs are non-refundable.
- Refunds are processed after inspection.
- Exceptions
- Sale items and gift cards are non-refundable.
Digital Items and Digital Memberships
- Nonrefundable Policy
- All sales of digital items, including design files, are final.
- Digital memberships are nonrefundable.
- Rationale
- Due to instant access and the nature of digital content, refunds are not possible.
Contact Information
For questions or concerns, please feel free to contact us.